Shipping & Delivery Policy

1. Shipping Methods and Timelines

  • We offer nationwide shipping for our frozen food products.
  • We use reputable carriers and specialized packaging to ensure the quality and safety of your products during transit.
  • Shipping times and methods may vary depending on your location. You can find estimated delivery times during the checkout process.
  • Please note that delivery times can be affected by factors beyond our control, such as weather conditions and carrier delays.

2. Shipping Costs

  • Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location.
  • You can see the shipping cost for your order during the checkout process.
  • We may offer free shipping promotions for orders that meet specific criteria. Check our website or promotional emails for details.

3. Packaging and Quality

Assurance
  • We take utmost care in packaging our frozen food products to maintain their quality and ensure they arrive in excellent condition.
  • All products are shipped in temperature-controlled packaging to keep them frozen during transit.
  • If you receive any damaged or thawed products, please contact our customer support team within 24 hours of delivery.

4. Delivery

  • You are responsible for providing accurate delivery information during the ordering process. Incorrect information may result in delays or additional charges.
  • We aim to deliver your order to the address you provided during the checkout process. If you need to change the delivery address, please notify us as soon as possible.
  • Please ensure someone is available to accept the delivery or make arrangements for a safe drop-off location.

5. Tracking Orders

  • You will receive a shipping confirmation with a tracking number once your order has been processed and is ready for shipment.
  • You can track the progress of your delivery using the provided tracking number on our website or the carrier's website.

6. Returns and Refunds

  • We do not accept returns of frozen food products due to their sensitive nature.
  • In the event that your order arrives damaged or with quality issues, please contact our customer support team within 24 hours of delivery. We will work with you to find a satisfactory resolution, which may include a refund or replacement.

7. Contact Information

  • For any questions, concerns, or issues related to shipping and delivery, please contact our customer support team. You can reach us at
    zozifills@gmail.com or +91 7678186991.